Dear Deanna Woodson thank you for taking the time to provide feedback and we sincerely apologize for this unpleasant shopping experience. We take the issue you raised very seriously and have immediately launched an internal investigation. We are in close communication with the freight forwarder to verify the specific circumstances of the shipment. We are committed to resolving the above issue for you. Regarding the sliding door installation issue you mentioned, since it is a sliding door, simply reposition it. Your valuable feedback is our driving force for improvement. To completely eliminate such issues, we have upgraded our pre-shipment "double reinforced packaging" standards, especially strengthening the protection of vulnerable corners to ensure that the product arrives intact even after long-distance transportation. To more efficiently handle specific matters such as repair costs, our customer service manager, Fairy, has contacted you via Aliwangwang/email.